Workforce Investment Act

All WIA program participants, WORK4WV One-Stop partners, service providers and other interested parties have the right to file a grievance ((Section 181© Workforce Investment Act of 1998: 20 CFR Part 667 Subpart F). Such parties may file a complaint concerning any aspect of the implementation of the Workforce Investment Act when they feel the provisions of the Act have not been followed.

Grievance: An actual or supposed circumstance regarded as just cause for protest or complaint.

GRIEVANCE PROCEDURE

Step 1: The person having the complaint shall discuss it and put in writing to his/her immediate supervisor/instructor where applicable within two (2) working days of the alleged occurrence. A written response will be given to the grievant within three (3) working days. The grievant may request assistance from anyone in writing the complaint.

Grievant accepts the decision or proceeds to:

Step 2: Grievant requests an investigation by contacting the Workforce Investment Board of Kanawha County in writing within five (5) working days. Electronic mail and faxed complaints, as well as letters in any form, meet the definition of “in writing”. Verbal complaints will not be accepted for investigation. The complaint should specify what the issue is; to the extent possible, indicate what provision of the Act the complainant feels has been violated; and what remedy the complainant is seeking to satisfy the complaint.

An investigator will be assigned from the Workforce Investment Board of Kanawha County staff to review and/or investigate the complaint. Written grievance should be sent to:

Complaints Review Officer

Workforce Investment Board of Kanawha County

P.O. Box 3726

Charleston, WV 25337

FAX (304) 344-5762

The Complaints Review Officer will review the complaint in a final attempt to reach an informal resolution. A written decision is rendered to all parties within ten (10) days.

APPEAL: The decision of the Workforce Investment Board of Kanawha County may be

appealed if either party is not satisfied by the action of the WIB-KC. Within five (5) working

days from the date the decision was received, a completed Request for Hearing form, which is

attached to the decision rendered by WIB-KC, must be forwarded to:

Rick Martin

WORKFORCE West Virginia

Building 4, Room 610

112 California Avenue

Charleston, WV 25305 – (304) 558-7024

The hearing officer will schedule a hearing to be held within 20 working days of receipt of a request.

Parties to the hearing may be represented at the hearing, but the hearing is not a legal proceeding.

The hearing may be held either in person or by phone, at the complainant’s discretion. Parties to the complaint may bring witnesses to present evidence at the hearing. The hearing officer will issue a final decision within 20 working days of the hearing.

(R: 02/07)

Auxiliary aids and services are available upon request to individuals with disabilities

An Equal Opportunity Program/Employer